We are committed to providing all clients a high level of service and client care. If for any reason you are not satisfied with the service which you receive and remain unhappy after discussing it with the lawyers dealing with your case, you can raise the matter with Ms Collins, who is the complaints handler of L J Collins Solicitors.

Ms Collins can be contacted by email at [email protected] or by post at L J Collins Solicitors, 49 Roman Road, London, E2 0HU.

It may help if you put your complaint in writing, explaining what action you would like us to take and keeping a copy yourself, though this is entirely up to you. Your complaint will be considered, and we will confirm in writing what L J Collins Solicitors will do about it. This will be at no extra cost to you.

If, after complaining to L J Collins Solicitors, you have not received a response within 8-weeks or are not satisfied with the final response, you may complain to the Legal Ombudsman, which is a free and independent service and has formal powers to resolve complaints about lawyers.

You may contact the Ombudsman by post to Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ, by telephone on 0300 555 0333 (+44 121 245 3050 if calling from overseas or minicom on 0300 555 1777) and by e-mail at [email protected]. Do not send original documents to the Ombudsman as they will scan any documents to make computer copies and then destroy the originals.

If you wish to complain to the Ombudsman, you should do so within 6-months of receiving L J Collins Solicitor’s final response to your complaint and no later than one-year from when the problem you are complaining about happened, or one-year from when you found out about the problem. The Ombudsman’s web-site at www.legalombudsman.org.uk has information about how a client can complain to their lawyer and the Ombudsman.

Please note that changes took effect form 1st April 2023 and more details can be found here https://www.legalombudsman.org.uk/media/xfrfzben/guidance-scheme-rules-april-2023.pdf